Review Survey Template  

TECHNICAL SUPPORT SERVICES SURVEY
Please take a few moments to answer the following survey questions regarding to your experience with our tech support service. We will take your feedback and try our best to improve our service to yo
1. Please take a few moments to answer the following survey questions regarding to your experience with our tech support service. We will take your feedback and try our best to improve our service to yo
2. What was your call about?
Database
Online Learning Management
Survey Software
Web Design Services
3. Did you receive a technical support ticket via our tech support website?
Yes
No
4. Was the problem resolved?
Yes
No
5. If not, please tell us why?
6. Was your question or issue resolved the first time you contacted our technical support?
Yes
No
7. Did you attempt to use our online support web site before making this call?
Yes
No
8. What is your overall satisfaction with this particular phone support experience?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
9. How satisfied are you with our technical support in general?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
10. In your most recent customer service experience, how did you contact the representative?
Phone
Email
Letter
Fax
Web Chat