Review Survey Template  

BUSINESS CUSTOMER RELATIONSHIP SURVEY
1. Customer contact is accessible when needed.
Yes
No
2. Customer is always right.
Yes
No
3. You company is a tool to measure customer satisfaction.
Yes
No
4. Your company requires you to move quickly in response to customer's need.
Yes
No
5. Your company responds effectively to customer's need.
Yes
No
6. Your company use customers' feedback to improve the quality of services and products.
Yes
No
7. Your company takes customer's complain seriously.
Yes
No
8. Is there a rewarding program for those who bring suggestion or valid complain regarding to company's products and services?
Yes
No
9. Your company seeks customer's feedback and suggestion.
Yes
No
10. Each employee is held responsible for not meeting customer's satisfaction standard.
Yes
No
11. Your company has a tool to keep track of all customers' complains, feedbacks and suggestions.
Yes
No
12. Your company has a ticket support system to manage all customer's tech suppport?
Yes
No
13. Your company maintain high ethical standards in its dealings with customers.
Yes
No
14. My company requires me to follow-up on customer complaints.
Yes
No
15. Your company sends out customer satisfaction survey as a follow-up.
Yes
No
16. Your company provides high quality service, equal to or higher than most, to customers than other companies in the same industry.
Yes
No
17. Your company has a program in place to train employees meeting customers' requirements and standards.
Yes
No