Review Survey Template  

[COMPANY] CUSTOMER RELATIONSHIP SURVEY
1. Sales/Account Management - On a scale of 1 to 10, where 1 is Unacceptable and 10 is Outstanding, please rate [COMPANY]’s Sales/Account Management on the following:
12345678910
[COMPANY] solutions knowledge
Courtesy and professionalism
Understands your unique business needs
Responsive to your inquiries and requests for proposal
Frequency of communications
Communication of [COMPANY]’s future direction
Proactively informs you about other [COMPANY] solutions
2. Please rate your overall satisfaction with [COMPANY]’s Sales/Account Management using a scale of 1 to 10, where 1 is Very Dissatisfied and 10 is Very Satisfied:
12345678910
Overall
3. What one action could [COMPANY] take to improve your satisfaction with sales/account management?
4. Contracts/Order Processing/Invoicing - On a scale of 1 to 10, where 1 is Unacceptable and 10 is Outstanding, please rate [COMPANY]’s Order Processing on the following:
12345678910
Responsive to your inquiries
Efficient contract negotiation
Courtesy and professionalism
Ease of placing order
Product fulfillment
Accuracy of invoice (based on quote/contract)
5. Please rate your overall satisfaction with [COMPANY]’s Order Processing using a scale of 1 to 10, where 1 is Very Dissatisfied and 10 is Very Satisfied
12345678910
Overall